David Giannini

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Over the past few years, many IT organizations have begun to adopt internal service level agreements (SLAs) designed to ensure the performance and accountability of IT systems that support critical business functions. If you don't already have an internal SLA for your Linux/Unix server performance and availability, chances are you probably will very soon. The following best practices for managing your Linux/Unix system performance provide useful guidelines that help you set expectations in your organization and establish the metrics on which your performance will be judged. The reasons behind the trend toward SLAs are not difficult to understand. In a highly competitive global environ-ment, IT operations must support critical applications that automate key business processes. That translates into service level agreement metrics that are based on the availability of ... (more)